Customer Journey Mapping Services
- Key Touchpoints
- Optimize User Experiences
- Boost Engagement Across
Solutions that identify friction points, optimize user journeys, and boost engagement across all channels and devices.
Trusted by Companies Looking to Grow Through Better Digital Presence
Insightful, User-Centered by Design
I map customer journeys to reveal key touchpoints, pain points, and opportunities. This process aligns your business goals with user behavior to create seamless, meaningful experiences that foster loyalty.
Backed by experience
Proven results, built over time
300+
Successful
projects
8+
Years of
experience
9.9
Average client
satisfaction rate
Customer Journey Mapping Services
A targeted service designed to uncover user needs, optimize critical touchpoints, and align your product with real user behavior to drive engagement and growth.
Built to Support Your Growth
UX/UI Strategy Workshops
UX/UI Strategy Workshops
Wireframing & User Flow Planning
Wireframing & User Flow Planning
Design System Setup
Design System Setup
Rapid Prototyping
Rapid Prototyping
UX Audit
UX Audit
Behind the work
Key Principles That Guide Every Customer Journey Mapping Project
User-Centered Research
Mapping begins with understanding real user behaviors, needs, and motivations.
Data-Driven Analysis
Combining qualitative and quantitative data to uncover critical touchpoints and pain points.
Clear Visualizations
Creating easy-to-understand journey maps that highlight key interactions and emotions.
Actionable Recommendations
Prioritizing improvements based on impact to drive meaningful user experience enhancements.
Cross-Channel Perspective
Evaluating experiences across all touchpoints to ensure a cohesive and seamless journey.
Visual Showcase
Project Gallery
Testimonials
Customer Reviews
Kaylen
Founder @ Peer Mate
Really enjoyed working with Mykola to iterate on our landing pages. He is quick to respond and easy to work with.
Mobile App and Landing Page
June 11, 2025
Kaylen
Founder @ Peer Mate
Let's build!
Let’s build a product or service together.
Shane Roach
Co-Founder & Head of Product @ Sindi
Thank you, Mykola! Exceptional communication, textbook designing in Figma including size and color key reference by device. Will definitely work with Mykola again for landing page design or webpage design on mobile and desktop in Figma.
Landing Page for SaaS Company
April 16, 2023
Shane Roach
Co-Founder & Head of Product @ Sindi
Let's build!
Let’s build a product or service together.
Ted Plaisted
Head of Product @ eCard Systems
Mykola delivered excellent work on this UI/UX design project, and I truly enjoyed working with him. His communication was clear, he worked efficiently, and his designs were top-notch. He quickly understood the vision, executed flawlessly, and provided thoughtful insights that improved the final product. I would absolutely work with Mykola again and highly recommend him to anyone looking for a skilled and reliable designer.
Web Application & Website Design
January 25, 2025
Ted Plaisted
Head of Product @ eCard Systems
Let's build!
Let’s build a product or service together.
.webp){kind=small}
Taylor Osborn
Creative Director @ ODW
Mykola was great to work with, he is a talented designer who understands modern design trends, keeps projects on track, and is prompt with communication.
UX UI Design, Product Design, Web Design, Illustration
January 3, 2024
Taylor Osborn
Creative Director @ ODW
Let's build!
Let’s build a product or service together.
Peter Toth
Senior Frontend Developer @ Bison Technologies
Mykola is very skilled, he is a wonderful designer and a proper professional. Communication with him was a breeze. Highly recommended if you're looking for someone serious.
Admin Dashboard Template for Material UI
January 13, 2024
Peter Toth
Senior Frontend Developer @ Bison Technologies
Let's build!
Let’s build a product or service together.
FAQ
Popular questions
What is customer journey mapping?
How does customer journey mapping improve user experience?
What’s involved in your customer journey mapping service?
How long does a typical customer journey mapping project take?
Can journey mapping benefit both digital and offline experiences?
Ready to get started?
Helping Teams Map Clearer Customer Journeys — Let’s Talk About Yours
Let’s discuss your goals, users, and how to optimize your product’s experience. Book a free call.